Being able to communicate with your shared hosting supplier when you have any sort of questions or experience any problems is important and how quickly they'll reply and take action is essential, in particular when your website is business-oriented, as more downtime can often mean losing potential clients. The support solutions are also one way to identify genuine suppliers from resellers. The second typically respond just to e-mails or support tickets and you'll have to wait for a whole day or maybe more so as to receive a response. When the trouble needs a couple of replies, you'll end up losing several days to have a basic problem fixed. When you use a legitimate and trustworthy hosting company, you should be in a position to connect with the support team anytime and get an instant response no matter what the problem or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Shared Hosting
We acknowledge the importance of getting assistance in a timely manner, that's why our shared hosting services feature 24/7 support as well as various options for communication. In case you don't have an account yet, you can phone us or take advantage of our live chat and chat with a live agent, in order to learn more about our services or check if our servers meet the system requirements for your sites. As a result, you'll never end up ordering a service which you cannot use effectively. In case you already have your hosting account with us, you can open a support ticket in your Hepsia hosting Control Panel if the issue is strictly technical or it requires more investigation. In contrast to the vast majority of suppliers out there, we reply to all the tickets within the hour, so you won't need to wait for a whole day. Our support services can be accessed twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
You are able to try our support services even before you buy a semi-dedicated server account from our company as we have phone and online chat support for billing, pre-sales and basic questions. Our representatives will assist you to select the ideal plan or offer you info about our servers, so as to verify whether the system requirements for your sites are met. When you are an active client, you will also be able to get in touch with us via email or via our ticketing system, which is accessible from the Hepsia website hosting Control Panel. We warrant that when you use any of these two methods of contact, you will get an answer within no more than 1 hour and that’s 24/7, including weekends and public holidays. If you have used the website hosting services of other service providers, even large ones, you are able to compare the reply time as it usually takes an entire day for them to address a support ticket.
24/7 Customer Support in VPS Web Hosting
Each and every virtual private server package that we provide features 24/7 customer and tech support, so in case you encounter any trouble with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you'll be able to contact us anytime, even weekends and holidays. For your convenience, we offer different ways of communication - phone support with a couple of local numbers globally, live chat, email messages and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical problems as it will be much easier to monitor what's going on. The maximum warranted response time for all emails and tickets is an hour, but it rarely takes that long to receive support. If you obtain the Managed Services upgrade that we provide, our administrators can also assist you with any third-party software difficulties.
24/7 Customer Support in Dedicated Servers Hosting
When you get a dedicated server through our company, you can get in touch with us anytime using various channels and the maximum time that you will have to wait for a response is approximately 1 hour, so you can forget all about waiting an entire day. Our customer and technical support service is available 24/7 regardless of whether it is a holiday or a weekend and we can assist you with anything related to the applications that are pre-installed on your server. To contact us about a technical matter, you're able to open a trouble ticket from the Help section of your billing Control Panel or you could send us an e-mail message. In case you have any general questions or you would like to learn more about our solutions before you order, you can employ our live chat or you could call one of the local telephone numbers that we have in different countries around the world. In case you'd like to have support for third-party software that you cannot deploy or manage efficiently, you will be able to add the Managed Services upgrade to your package and our sysadmins will assist you.