If you have purchased a web hosting plan and you have some inquiries related to a concrete function/feature, or if you’ve stumbled upon a certain complication and you require help, you should be able to contact the respective technical support team. All web hosts use a ticketing system no matter if they offer other ways of contacting them aside from it or not, since the easiest way to tackle an issue most often is to post a ticket. This mode of correspondence renders the replies sent by both parties easy to track and permits the tech support team members to escalate the case in case, for example, a server administrator needs to step in. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, which means that you’ll need to have at least 2 different accounts to touch base with the customer service team and to actually manage the hosting space. Constantly signing in and out of different accounts can be a burden, not to mention the fact that it takes a very long period of time for most hosting providers to respond to ticket requests.
Integrated Ticketing System in Shared Hosting
In stark contrast to what you may find with many other hosting providers, the support ticket system that we use with our Linux shared packages
is an indivisible part of the Hepsia Control Panel, which comes with all accounts. You will not have to remember different log-on names and passwords, as you will be able to manage both your tickets and the hosting account itself in a single place. So, if you’ve got an inquiry or bump into a complication, you can get in touch with our client service team representatives momentarily. Our system includes a smart search mechanism. This implies that even in case you’ve sent loads of tickets through the years, you will be able to find the one that you want without any hassles. On top of that, you can read knowledge base hints on tackling common problems.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting packages
, was developed with the idea that you should be able to manage everything connected to your account in one single place and the support tickets are not an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you’ve got an enquiry or run into a problem, you can get in touch with our customer service team representatives immediately without having to log in to another admin dashboard. You can browse your website files or check a variety of account settings whilst submitting a new ticket or reading the response to an old one. If you have many tickets and you would like to track down a given one, you can make use of the clever search option, which is available in the Help section of the Control Panel. We guarantee that you’ll receive a response in less than an hour regardless of the essence of your inquiry or issue.