A live chat is one of the many methods of communication supplied by some website hosting suppliers as part of their support services. Depending on the service provider, the chat can be used for pre-sales, billing and/or tech support. This method of contact is faster as compared to a support ticket and it'll make it much less likely to misunderstand or misspell a word as compared to a phone call with an agent. In addition, if the problem that you have requires some time to be examined and taken care of, you will be able to do something else at the same time instead of just waiting, as you would have to do if you call. Also, you can employ a live chat assistance service free of cost provided that you have world wide web access even if your website hosting supplier is located in another country and they do not have a local phone number you can call.
Live Chat Support in Shared Hosting
As we consider the fact that a lot of troubles can be resolved when you talk with a live person, we provide a live chat service for all of our prospective and active clients. Our chat is online every day and our customer care representatives will assist you with a variety of questions and problems. If you are not our client yet, you are able to find out more about our shared hosting plans and the hosting environment in general in order to be certain that your sites will operate properly on our servers. In case you already have an account and you've got some questions or you have any kind of troubles with any of our solutions, you will be able to join us on the live chat and we will supply you with the necessary details or assist you to troubleshoot the issue. You will need to open a trouble ticket for specific troubles which require longer time or the assistance of a sysadmin, still for numerous basic problems you can get help right away.
Live Chat Support in Semi-dedicated Hosting
We provide you with live chat support as part of our services, therefore if you have any kind of questions regarding our Linux semi-dedicated hosting packages, you will be able to contact our customer support team at any moment regardless of whether you have already obtained an account or not. Generally, the chat service is intended for pre-sales, billing and general questions and troubles, still we are able to help you with various technical questions too. We will help you choose the ideal package for your sites in case you do not have an account yet, we can answer all the billing questions or issues you have or we can assist you with installing your new email address on your computer or smart phone - all the abovementioned will be done timely because our live chat service is accessible all the time, every day. Every time you need assistance, you'll be able to talk with a representative and save a lot of time.