In case you have a website, a problem could always crop up and it doesn’t automatically have to be related to the web hosting service. For example, something can go wrong when you update a web application or some crucial content can be edited or erased by accident. Whatever the nature of the problem might be, you’ll need to touch base with the respective technical support staff and request them to retrieve a backup or to assist you in dealing with the problem that you’re encountering. How promptly they will do it will predetermine the amount of time that your websites will be offline. For some websites like community web portals or web shops, a frequent outage can often mean lost users and money. With that being said, it’s quite important that you use the services of a company that provides not only a very good customer care service, but also a fast one.
One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can just forget about waiting around for hours on end, or even all day, to receive a response to an email or a tech support ticket. Irrespective of when you contact us, we’ll lend you a hand within no more than sixty minutes with any technical or sales queries you may have. In reality, our actual reaction time almost never exceeds twenty-thirty minutes. As we are available 24-7, you will always obtain help in a well-timed fashion and we understand exactly how critical that is in the Internet age. Shortly after you contact us, we’ll respond to your inquiries. If you confront any technical issue, we will rectify it on your behalf, or we’ll supply you with all the required information if there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because of the fact that we know precisely how essential it is to get prompt help, we guarantee that you’ll never have to wait around for more than one hour to get a response to any support ticket that you open via your semi-dedicated server Control Panel. In reality, you’ll seldom need to wait around for more than twenty-thirty minutes and this is valid for any enquiry regardless of its nature – billing, technical or general. On top of that, our tech and customer support team is available to you 365 days a year, which means that even if you open a ticket during legal holidays, you will always obtain an instant response, which will contain the answer to a query, the solution to an obstacle or the information required to resolve an issue yourself – in case there’s something that you need to do on your end. If you use our services, you won't ever need to spend a day waiting for a response like you would with other companies.