If you've ever had a shared hosting account in the past or you have dealt with any other online service, you are probably aware from your own experience that for a lot of things it is better to consult with a live person over the phone rather than exchange tickets or e-mail messages. If you'd like to know more about a service before you decide to order it or in case something small should be done, for example, it will be far easier and quicker to get it done real-time. If you're able to get hold of representatives by phone, it's very likely that you're working with an actual hosting supplier, not a reseller. The level of support that you will get over the telephone may differ between different providers - from common matters to professional technical support. Usually most suppliers offer pre-sales assistance and first level telephone support, while more complex technical matters are managed through electronic mail and tickets.
Phone Support in Shared Hosting
As we have live telephone support 14 hours per day, you can contact us and consult with our customer support agents to get more info about all of the Linux shared packages that we supply and make sure that our servers meet the system requirements for your websites before buying anything. For your convenience, we have phone numbers on 3 different continents so you will be able to call the one nearer to you - in the United States of America, the United Kingdom or Australia. In case you are already a customer, you can call about general and billing issues, or even about some tech ones. If the problem is strictly technical or it needs longer time to analyze, you will have to employ our ticketing system, that will enable both you and our technical support crew to track the details provided by both sides.
Phone Support in Semi-dedicated Hosting
When you want more info for the Linux semi-dedicated hosting packages that we provide, you're able to call any of the three support lines that we have across the globe - in the United States of America, the United Kingdom and Australia. By doing this, you can check ahead of time if our services are suitable for your sites. In case you are already our customer and you have a semi-dedicated account, you are able to contact us on the phone for 14 hours daily about any billing or basic issues. For strictly tech matters you need to take advantage of our ticketing system and communicate with our technical support since someissues simply require more time to be dealt with, still we can help you over the phone with many minor technical issues as well, saving you time and efforts.