A 1–Hour Ticket Response Time Guarantee
All your support requests will be attended to in no more than sixty minutes after the trouble ticket or e–mail is received. If your issue calls for further assistance from a system administrator, we will direct the trouble ticket or the email to the person in charge, in a timely manner and will leave a note to inform you that more time will be required for finding a solution. If you take advantage of the Optional Managed Services package, any of the server administration tasks included there will be performed whenever you wish.
A Top–Quality Help Desk Support Service
We’ll be online for you 24–7 to answer any inquiries that you may have connected to our Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated hosting server. If you also require assistance handling server administration procedures, you can take a look at our Optional Managed Services package, which includes backup disk space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as troubleshooting and installation services
An Intuitive Help Area
Each Linux dedicated servers hosting package comes with our free–of–charge Control Panel, which offers an integrated knowledgebase and a group of instructional video tutorials. Whenever you need help working with the Control Panel, just hit the Help or Videos buttons located in the upper right corner.