Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Section

  • You will find nearly all the answers to your questions in the intuitive Help Center included in your Control Panel. It features an exhaustive database with frequently asked questions and detailed how–to articles contributed by our practiced technical support staff.

  • Top quality support service
  • Video Tutorials

  • If you want to watch how a task is completed or how a problem is remedied, rather than just reading about it, then take a look at our compilation of educational video tutorials. They cover a variety of topics and will help you swiftly find your way around the Control Panel.

  • Intuitive help center
  • A Sixty–Minute Response Time Guarantee

  • All our semi–dedicated servers are backed up by a 24–7 customer service and come with a one–hour ticket response time guarantee. Our skilled customer service technicians will be online for you 24 hours a day and will rectify any issue that you might possibly chance upon within less than one hour after the helpdesk ticket submission. In the majority of cases, a response will be given to you in less than 20 minutes.